We will provide support to tenants of our accommodation, going beyond what would be provided by an ordinary Landlord.
Advice and guidance about what and what not to do in a property.
Spending regular time with a tenant to help them work through their support needs following an agreed support plan which identifies specific needs that the tenant requires help with.
Advice and guidance on use of kitchen facilities and appliances and in maintaining kitchen hygiene.
Assisting with the security of the property because of a tenant’s needs.
An on-call 24/7 for every tenant.
In other projects, a 24 hour manned security and support service will be provided.
Assisting with maintaining health, safety and well-being in the Property.
Regular tenant meetings will provide an opportunity for concerns about health and safety to be raised.
Regular welfare checks where there is a risk to tenant’s safety because of issues such as self-harm, harassment from others.
Weekly staff meetings to include discussion of health and safety matters.
Assisting with arranging minor repairs to domestic equipment and appliances. We have a competent maintenance team who assist tenants with their own minor repairs.
Providing life skills training in relation to waste disposal and cleanliness.
Our staff will be involved in enabling, reminding, and helping tenants to develop domestic and practical skills.
Life skills workshops will be provided including gardening, general kitchen experience to help and assist the tenant to develop life-skills.
Helping tenants to engage with individuals, professionals and other bodies with an interest in their welfare, providing advice, assistance and advocacy dealing with statutory and non-statutory agencies, other third parties and relatives.
We will help tenants to deal with telephone calls, correspondence and arranging meetings and can accompany tenants to meetings outside of the accommodation.
Staff will help tenants to remain in contact with their relatives (where requested to do so by the tenant) and keep relatives informed as to developments and progress and welfare.
Additional support will be provided to those tenants who require it to help build relationships with their family and friends, which will have been damaged in many cases.
In some projects, we will arrange for adaptations to enable individuals to cope with a disability.
Advising or assisting with personal budgeting and debt counselling providing any money-management advice, assistance and advocacy to the tenant and regular intervention to assist them in developing their money skills.
Helping to maintain relationships and solve disputes with others, including other tenants.
Regular one-to-one support sessions will provide an opportunity for appropriate resolution and discussion of actual or potential conflicts.
Dealing with benefit claims and other official correspondence relevant to sustaining accommodation; filling out forms, writing to benefit authorities, making phone calls on behalf of the tenant, sign-posting complex benefit issues to other professionals and providing or sourcing representation in relation to disputes and appeals.
Assisting with shopping, errands, and leisure activities.
We will arrange social events which help people feel less lonely and encourage them by to participate in supervised group activities.
Help with finding, choosing, and moving on into other accommodation.
Tenants will be supported to assess the risks and consider control measures when engaging with the community into which they are to resettle. Tenants will be supported to engage with accommodation and training providers and to apply for accommodation etc. Other support that enables you to cope with the practicalities of everyday life.
The staff will help the tenant in gaining access to education, training, meaningful employment etc.
